Refund and Cancellation Policy

This policy is part of our Terms of Service. It applies to subscriptions to the ArchplanAI platform ("the Service") provided by Plan Craft Daily Ltd, trading as "ArchplanAI" (company no. 16240187).

Free trial

A free trial needs no payment card, so there is nothing to refund. When a trial ends without a plan being chosen, the account becomes read-only: your data is kept and can be read, and nothing can be changed or sent until you choose a plan.

Cancelling

A director of your firm can cancel at any time in the Service, under Settings, Billing. Cancellation takes effect at the end of the billing period you have paid for, and you keep full access until then.

14 days money-back

If you ask us within 14 days of your first subscription payment, or within 14 days of any annual renewal payment, we refund that payment in full. The first-payment refund is available once per firm. When we make a refund, the subscription it paid for ends. Your data stays available to export as our Terms of Service describe.

Other payments

Apart from the 14 days money-back above, and any right the law gives you, payments for a period that has started are not refunded.

How to ask

Email support@archplanai.com or use the Support form in the Service, and tell us your firm's name. We refund to the card you paid with, and your bank will usually show the refund within 5 to 10 working days.

If a charge looks wrong

Tell us first. We will usually put a billing mistake right faster than a card dispute can. If your bank reverses a payment, the subscription it paid for is treated as unpaid under our Terms of Service.

Your card statement

Charges for the Service appear on your card statement as ARCHPLANAI.